At Dial AI Agent, we want you to feel confident when you subscribe to our AI voice agent platform. This Refund Policy explains when refunds are available, how to request one, and what to expect after a request is submitted.
1. Scope of This Policy
This policy applies to purchases of Dial AI Agent subscription plans and setup services made through dialaiagent.com, including payments processed via Paddle or approved payment gateways.
2. 3-Day (72-Hour) Refund Window for Monthly Subscriptions
We offer a 3-calendar-day (72-hour) satisfaction window from the exact timestamp of your initial purchase. If Dial AI Agent is not the right fit during these first 3 days, you may request a refund of your first month’s recurring subscription fee, subject to usage deductions below.
- The 3-day period begins immediately upon completion of your initial checkout.
- Refund requests must be submitted in writing within 72 hours of purchase.
- Requests after the 72-hour window are strictly non-refundable.
3. Non-Refundable One-Time Setup Fee
The one-time setup fee ($99 Starter, $199 Business and Premium) is strictly non-refundable. It covers prompt engineering, knowledge-base setup, phone provisioning, and calendar/CRM wiring.
4. Deduction of Consumed AI Voice Minutes
If an eligible refund is approved within the 3-day window, any AI voice minutes consumed are deducted from the refundable subscription amount at the package rate (or $0.35/minute).
5. How to Request a Refund
Contact billing before opening a chargeback so we can resolve the request immediately:
- Email: [email protected]
- Subject: Refund Request - [Your Account Email]
- Include your registered email and Paddle order / invoice reference.
6. Processing Timeline & Cancellation
We verify the account timestamp and minute logs within 24 business hours. Approved net refunds return to the original payment method and may take 3–5 business days to appear. You may cancel recurring renewals anytime from the Client Portal or by emailing billing support.